Participation StrategyParticipation StrategyParticipation StrategyParticipation StrategyParticipation StrategyParticipation StrategyParticipation Strategy

Participation Strategy

1 WITH SERVICE USERS & RELATIVES

1a) Service users and relatives are warmly encouraged to become involved in the running of our care home. Service users and relatives are consulted about staff appointments, staff training needs and any proposed changes to the care home.

1b) The Home Manager has an “Open Door” policy and actively encourages suggestions and recommendations from service users and relatives/families. The following arrangements are in place to assist service users and relatives to voice their views.

1c) Service Users/Team Meetings the Home Manager will hold these meetings monthly. All staff are Key Workers and will participate in these meetings.

1d) Relatives’/Service Users’ Meetings the Home Manager will hold these meetings every two months. Relatives will be sent a letter informing them when and where the meetings will be held.

1e) Service User/Relative Satisfaction Surveys Every four months all current service users/relatives will be asked to complete one of our satisfaction surveys to be returned to the Home Manager for analysis of the results and an Action Plan will be implemented for identified improvements. The analysis and Action Plan will be placed on display at the reception area. In addition the Home Manager will meet with any service user/relative who wishes to have a private appointment. The outcome of these discussions will be enclosed in the service user file.

1f) Care Plans Service users (or their representative with the permission of the service user) are encouraged to become involved in the care planning process and will be fully consulted at each stage of the care plan. The service user or their representative will be asked to sign a sheet at the front of the care plan to acknowledge that they have participated in the care plan process each month.

1g) Complaints we have a robust complaints procedure which is displayed in the reception area of the home. We have an open approach to the receipt and management of complaints, and also welcome constructive suggestions and ideas, which will be reviewed and adopted wherever possible.

1h) Suggestions We have a suggestions box available at the main entrance and would like to encourage all visitors to use this if they wish to  make a suggestion on any aspect of the home management.

1i) Civil Preferences We actively encourage our service users to participate in local and general elections and will work proactively to facilitate this within our care home.

2 WITH STAFF

2a) Staff Meetings the Home Manager will hold a staff meeting every month which will take place following the team meeting. Staff will be advised by memo when and where these meetings will be held.

2b) Staff Questionnaires Every six months all current staff will be asked to complete one of our staff questionnaires which will be returned to the Home Manager for analysis of the results and an Action Plan will be implemented for identified improvements. The analysis and Action Plan will be placed on display in the staff room. In addition the Home Manager will meet with any member of staff who wishes to have a private appointment. The outcome of these discussions will be enclosed in the staff member’s file.

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Get in touch

If you would like an informal discussion please contact the Home Manager or

Director of Care Services
T: 01461 206218
E: headoffice@meadmedica.co.uk