Monitoring & Quality

Monitoring & Quality

JPM has been established with a quality orientated approach to the business. A high degree of quality awareness is developed through continuous review of the care service we offer, training of staff and feedback from service users, their relatives and visiting professionals.

The monitoring of service user satisfaction is considered to be an important indicator as to whether we are achieving our objectives of delivering a quality service and meeting all of the service user’s requirements. Consequently we carry out reviews for each part of the service, which involves the views of the service users, relatives, visiting professionals and staff. The results of the reviews are published and an Action Plan put in place and the outcomes recorded and displayed.

We have achieved our Investors in People Award again, gaining a Bronze Accreditation in 2012. This is an external monitoring audit which is carried out every three years.

News & Updates

Lydiafield Care Home open refurbished unit + MORE

Westfield Care Home Lockerbie welcome a new kitten + MORE

Entertainment at Westfield Care Home Lockerbie + MORE

Louisebrae Care Home Perth going for gold + MORE


Get in touch

If you would like an informal discussion please contact the Home Manager or

Director of Care Services
T: 01461 206218